Accessibility statement

WCAG 2.1 level AA conformance is our floor. We design against it, we automate checks (Lighthouse + axe-core in CI), and we run periodic manual audits with screen-reader users (NVDA, VoiceOver, JAWS).

AA covers the four WCAG principles — perceivable, operable, understandable, robust — with specific success criteria around contrast ratios, keyboard navigation, form labelling, focus visibility, and text alternatives for non-text content. We aim for AAA on core commerce flows (checkout, account management) where it's practical.

We publish known issues so you know what to expect:

— Product 360° viewer: keyboard support is minimal (single-stone rotation requires mouse drag). A static image carousel is provided as an alternative.

— PDF certificates: laboratory-generated PDFs are not always screen-reader-optimised. We provide a plain-text summary of every certificate on the product page.

— Language switcher: some long-form content is EN-only while translations are in progress (Russian, Spanish, Chinese, German coverage is partial). The site falls back to English gracefully.

— Cookie banner: requires one focus cycle to reach "Manage" — we're refactoring to expose all categories on first open.

For features that can't be made fully accessible within technical constraints:

— Video / 3D content has a text description + still-image alternative.

— Price conversions in non-USD currencies are labelled as "presentational only; settlement in USD".

— Infographics have accompanying plain-text explanations.

— Complex forms (dealer application, checkout) have a plain email fallback (partners@topgems.com / info@topgems.com).

If an alternative you need isn't obvious, email accessibility@topgems.com — we will prepare what you need within 3 business days.

The site is regularly tested against:

— Screen readers: NVDA + Firefox (Windows), VoiceOver + Safari (macOS / iOS), TalkBack + Chrome (Android).

— Keyboard-only navigation: every interactive element reachable via Tab / Shift+Tab / arrow keys within a reasonable tab order.

— Colour / contrast: AA minimum 4.5:1 for body text, 3:1 for large text and UI components.

— Zoom: usable up to 200% browser zoom without content loss.

We do not support Internet Explorer of any version — its assistive-tech compatibility has been inadequate for years, and nobody ships modern web software for it.

Accessibility is a practice, not a checkbox. We ship changes monthly; notable accessibility-specific improvements land in a changelog footer on this page (we'll add that in the next revision).

Tell us when we fall short. Your specific report — "link X on page Y is unreadable with NVDA 2024.2" — gets fixed faster than a generic complaint. Thank you in advance for the patience: specialist accessibility work is one of the most valuable user testing we get.