Accessibility
Accessibility statement
Last updated: 18 April 2026
We design topgems.com to be usable by everyone, regardless of ability, assistive technology, or browsing context. This page documents what we aim for, where we fall short today, and how to tell us.
Our target
WCAG 2.1 level AA conformance is our floor. We design against it, we automate checks (Lighthouse + axe-core in CI), and we run periodic manual audits with screen-reader users (NVDA, VoiceOver, JAWS).
AA covers the four WCAG principles — perceivable, operable, understandable, robust — with specific success criteria around contrast ratios, keyboard navigation, form labelling, focus visibility, and text alternatives for non-text content. We aim for AAA on core commerce flows (checkout, account management) where it's practical.
Known issues
We publish known issues so you know what to expect:
— Product 360° viewer: keyboard support is minimal (single-stone rotation requires mouse drag). A static image carousel is provided as an alternative.
— PDF certificates: laboratory-generated PDFs are not always screen-reader-optimised. We provide a plain-text summary of every certificate on the product page.
— Language switcher: some long-form content is EN-only while translations are in progress (Russian, Spanish, Chinese, German coverage is partial). The site falls back to English gracefully.
— Cookie banner: requires one focus cycle to reach "Manage" — we're refactoring to expose all categories on first open.
Alternatives we provide
For features that can't be made fully accessible within technical constraints:
— Video / 3D content has a text description + still-image alternative.
— Price conversions in non-USD currencies are labelled as "presentational only; settlement in USD".
— Infographics have accompanying plain-text explanations.
— Complex forms (dealer application, checkout) have a plain email fallback (partners@topgems.com / info@topgems.com).
If an alternative you need isn't obvious, email accessibility@topgems.com — we will prepare what you need within 3 business days.
Assistive-technology testing
The site is regularly tested against:
— Screen readers: NVDA + Firefox (Windows), VoiceOver + Safari (macOS / iOS), TalkBack + Chrome (Android).
— Keyboard-only navigation: every interactive element reachable via Tab / Shift+Tab / arrow keys within a reasonable tab order.
— Colour / contrast: AA minimum 4.5:1 for body text, 3:1 for large text and UI components.
— Zoom: usable up to 200% browser zoom without content loss.
We do not support Internet Explorer of any version — its assistive-tech compatibility has been inadequate for years, and nobody ships modern web software for it.
Improvements & your feedback
Accessibility is a practice, not a checkbox. We ship changes monthly; notable accessibility-specific improvements land in a changelog footer on this page (we'll add that in the next revision).
Tell us when we fall short. Your specific report — "link X on page Y is unreadable with NVDA 2024.2" — gets fixed faster than a generic complaint. Thank you in advance for the patience: specialist accessibility work is one of the most valuable user testing we get.
Access problem? Email accessibility@topgems.com — we triage within one business day and, where reasonable, fix within 30 days. For urgent needs (can't complete an order because a page is broken with your screen reader) we also accept WhatsApp at +971 58 502 3001.